Privacy Policy
Effective Date: August 2026
Eurotech Auto Repair Inc. (“Eurotech,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, protect, and retain information when you visit or interact with our website, https://eurotechoflarchmont.com/ (the “Website”), contact us, request information, schedule or inquire about automotive services, or otherwise communicate with us.
By using our Website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with Eurotech, we may collect the following categories of information.
Information You Provide Directly
You may voluntarily provide information when you:
Contact us through our Website.
Submit an inquiry or request for service.
Request information about our automotive services.
Schedule or inquire about an appointment.
Communicate with us by telephone, email, SMS, or other communication channels.
Provide information in connection with vehicle service or repair.
Subscribe or opt in to receive communications from us.
Communicate with our customer service representatives.
This information may include your:
Name
Telephone number
Email address
Mailing or billing address
Vehicle make, model, year, VIN, license plate, or other vehicle information
Appointment and service information
Information contained in communications with us
Other information you voluntarily provide
We only request information that is reasonably necessary for the purpose for which it is collected.
Information Collected Automatically
When you visit our Website, certain information may be collected automatically through standard web technologies.
This may include:
IP address
Browser type
Device type
Operating system
Pages visited
Referring website
Date and time of access
General information about how you interact with our Website
Technical information used to maintain website security and functionality
This information may be used to understand Website usage, troubleshoot technical issues, maintain security, and improve the Website and our services.
2. How We Use Your Information
We may use personal information for legitimate business purposes, including to:
Respond to inquiries and requests.
Communicate with customers and prospective customers.
Schedule, confirm, reschedule, or manage appointments.
Provide automotive diagnostic, repair, maintenance, programming, coding, key, and related services.
Communicate regarding your vehicle or requested services.
Provide estimates, invoices, service updates, and other transactional information.
Send appointment reminders and service-related notifications.
Respond to customer service requests.
Process payments where applicable.
Maintain business and service records.
Improve our Website, services, and customer experience.
Monitor and protect the security of our Website and systems.
Detect, prevent, and investigate fraud, misuse, or unauthorized activity.
Comply with applicable laws, regulations, legal processes, or governmental requests.
Send promotional or marketing communications where permitted and where you have provided the appropriate consent.
We do not use personal information for purposes materially different from those described in this Privacy Policy without providing appropriate notice or obtaining consent where required by law.
3. Automotive Service Information
When you request or receive automotive services from Eurotech, we may collect and maintain information relating to your vehicle and service history.
This may include vehicle identification information, diagnostic information, repair records, maintenance history, parts information, estimates, invoices, appointment information, and communications concerning your vehicle.
We use this information to provide and document automotive services, communicate with you, maintain accurate business records, comply with applicable requirements, and assist with future service requests.
New York law requires motor vehicle repair shops to maintain invoices and certain repair records, including records identifying service work and parts supplied.
4. SMS Messaging Consent and Disclosure
By providing your phone number and opting in, you agree to receive SMS text messages from Eurotech Auto Repair Inc. regarding service, appointments, account updates, promotions, or other business-related communications.
Message frequency may vary, and recurring messages may be sent. Message and data rates may apply.
You can opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP.
SMS consent and phone numbers collected for SMS communications will not be shared, sold, rented, or disclosed to third parties for marketing purposes.
Your consent to receive SMS messages is not a condition of purchasing goods or services from Eurotech.
Verbal Consent
In some cases, we may obtain your consent to receive SMS messages during a customer service interaction or phone call.
When obtaining verbal consent, our representatives will clearly explain:
The purpose of the SMS communications.
The expected message frequency.
That message and data rates may apply.
How to opt out of future messages.
Verbal Consent Script
Our representatives may use the following script when obtaining verbal SMS consent:
“We would like to send you text messages regarding service, appointments, account updates, promotions, or other business-related communications. Message frequency may vary, and message and data rates may apply. You can opt out at any time by replying STOP to any message. Do you agree to receive these text messages?”
Confirmation Message
After consent is provided, the customer may receive a confirmation text message:
“You have successfully subscribed to receive text messages from Eurotech Auto Repair Inc. Message frequency may vary. Reply STOP to opt out or HELP for assistance.”
SMS Consent Records
We maintain records of customer consent, including the date, time, and method by which consent was obtained, in accordance with applicable industry standards and regulatory requirements.
Replying STOP is a recognized method for revoking consent to receive text messages.
5. How We Share Information
We may disclose personal information when reasonably necessary to operate our business and provide services.
Depending on the circumstances, information may be shared with:
Service providers that assist us with website hosting, technology, communications, appointment management, payment processing, analytics, or other business operations.
Professional advisers, such as attorneys, accountants, insurers, or other professional service providers.
Government authorities or law enforcement when required or permitted by applicable law.
Courts or other parties when necessary to comply with a valid legal process.
Third parties when necessary to protect the rights, property, safety, or security of Eurotech, our customers, employees, or others.
A successor or acquiring entity in connection with a merger, acquisition, sale, restructuring, financing, or other business transaction.
Service providers that process information on our behalf are expected to use that information only for authorized business purposes and in accordance with applicable contractual and legal requirements.
SMS Information
We do not sell, rent, or share SMS opt-in information or phone numbers collected for SMS communications with third parties for their own marketing purposes.
6. Cookies and Similar Technologies
Our Website may use cookies and similar technologies to support website functionality, understand Website usage, improve performance, maintain security, and potentially support analytics or other website features.
Cookies are small data files stored on your device by a website.
Depending on your browser and device settings, you may be able to block or delete cookies. However, disabling certain cookies may affect the functionality or performance of portions of the Website.
Third-party services integrated into the Website may also use cookies or similar technologies subject to their own privacy policies.
7. Third-Party Services and Websites
Our Website may contain links to third-party websites, platforms, social media pages, or other services.
If you follow a link to a third-party website, that website’s privacy practices and terms will apply. Eurotech is not responsible for the privacy, security, content, or practices of third-party websites that we do not control.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
8. Marketing Communications
Where permitted by applicable law, Eurotech may communicate with customers and prospective customers about services, promotions, maintenance reminders, offers, news, or other business-related information.
You may unsubscribe from marketing emails by following the unsubscribe instructions contained in the applicable communication.
For SMS communications, you may opt out by replying STOP.
Opting out of marketing communications does not necessarily prevent us from sending important non-promotional communications, such as appointment confirmations, service updates, transaction-related messages, or other communications necessary to provide requested services.
9. Payment Information
Where payments are processed through third-party payment providers, your payment information may be collected and processed directly by those providers.
We may receive limited information relating to a transaction, such as payment status, transaction confirmation, or other information necessary to maintain our business records.
We do not intend to retain complete payment card information unless it is necessary and permitted for a legitimate business purpose.
Third-party payment providers maintain their own privacy and security practices, which govern information submitted directly to them.
10. Data Security
We take reasonable administrative, technical, and physical measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.
However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure.
You should therefore understand that although we take reasonable precautions to protect your information, we cannot guarantee absolute security.
New York’s SHIELD Act requires businesses that maintain covered private information to implement reasonable safeguards appropriate to the business and the information maintained.
11. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain appropriate business and service records, resolve disputes, comply with legal and regulatory obligations, enforce agreements, and protect our legitimate business interests.
The specific retention period may vary depending on the type of information and the reason it was collected.
Automotive service and repair records may be retained as required by applicable law or as reasonably necessary for legitimate business purposes.
When personal information is no longer reasonably necessary, we may securely delete, destroy, anonymize, or otherwise dispose of it in accordance with applicable requirements.
12. Your Privacy Choices
Depending on applicable law, you may have certain choices concerning your personal information.
These may include the ability to:
Request information about personal information we maintain about you.
Request correction of inaccurate information.
Request deletion of information where applicable.
Opt out of certain marketing communications.
Withdraw consent for certain communications.
Opt out of SMS communications by replying STOP.
Request assistance regarding how your information is used.
Certain information may be excluded from deletion or access requests where we are required or permitted to retain it by law, or where retention is necessary for legitimate business purposes.
To exercise a privacy-related choice or submit a request, contact us using the information provided below.
13. Children’s Privacy
Our Website and services are intended for a general audience and are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 through the Website.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate steps to address the situation.
14. Do Not Track Signals
Some web browsers and devices offer “Do Not Track” settings.
Because there is currently no universally accepted standard for interpreting Do Not Track signals across all websites and online services, our Website may not respond to such signals in every circumstance.
15. Data Breach and Security Incidents
If we determine that a security incident has occurred that requires notification under applicable federal, state, or local law, we will provide notices as required by law.
New York law contains requirements concerning security breaches involving certain private information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology, services, legal requirements, or privacy practices.
When we make changes, we will update the Effective Date at the top of this page.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.
17. Contact Us
If you have questions about this Privacy Policy, our privacy practices, the SMS program, your consent, or how your information is used, please contact us:
Eurotech Auto Repair Inc.
Phone: (914) 315-6603
Email: [email protected]
Address: 2325 Boston Post Road, Larchmont, NY
Website: https://eurotechoflarchmont.com/